With our previous PR agency, it was like we were in the prehistoric age of media monitoring – unformatted, ugly Word docs that failed to offer the insight we needed to stay ahead of our stakeholders.Lindsay Bohlander — Director of Advocacy and PR, Shionogi North America
The Client
Shionogi Inc. is the U.S. based subsidiary of Shionogi & Co., Ltd., a Japanese pharmaceutical company with a 139-year history discovering and developing innovative therapies. Today Shionogi continues this focus on the development and commercialization of high quality medicines that protect the health and well-being of the patients they serve. The company currently markets products in several therapeutic areas including anti-infectives, pain and cardiovascular diseases.
Delayed responsiveness - Change requests or keyword adjustments would have to pass through two layers before completed, resulting in huge lag times
Unattractive, dull reports - Unformatted, unattractive spreadsheets or word docs which were ‘archaic’, and displeased senior management
Irrelevant content always had to be removed - There would be countless hours spent sifting through irrelevant brand mentions
Reports always required extra work - Reports would always require extra analysis, where overlooked topics of interest would need to be added and the layout edited - taking up to an extra 3 hours per week of her times
The Challenge
Lindsay Bohlander, Director of Advocacy and PR at Shionogi, runs the regional PR office for Shionogi with limited resources and great efficiency. Furthermore, Shionogi generates an incredible volume of coverage for its consumer pharmaceuticals like Claritin, Rosuvastatin and Nitrazepam, creating a considerable workload for the one-person PR department.
As a regulated industry, it’s vital that Bohlander and her executive team stay abreast of emerging issues and trends that may have a negative, or positive, impact on her consumers or their products. It’s also important for Shionogi that employees understand the issues impacting or surrounding the development of medicines, for it increases their engagement and satisfaction on the job when they truly care and understand the causes they are supporting.
Shionogi had an established relationship with a US-based PR firm with whom they were spending a significant sum of money to also handle their media monitoring and reporting. However, over time, Bohlander was becoming increasingly skeptical of the value being delivered. In particular her concerns were around:
Delayed responsiveness
Change requests or keyword adjustments would have to pass through two layers before completed, resulting in huge lag times
Unattractive, dull reports.
Unformatted, unattractive spreadsheets or word docs which were ‘archaic’, and displeased senior management.
Irrelevant content always had to be removed
There would be countless hours spent sifting through irrelevant brand mentions.
Reports always required extra work
Reports would always require extra analysis, where overlooked topics of interest would need to be added and the layout edited - taking up to an extra 3 hours per week of her time.
With our previous PR agency, it was like we were in the prehistoric age of media monitoring – unformatted, ugly Word docs that failed to offer the insight we needed to stay ahead of our stakeholders.Lindsay Bohlander - Director of Advocacy and PR, Shionogi North America
The Solution
In August of 2017, Bohlander was in the process of actively researching new vendors to replace her PR agency when Fullintel's Media Monitoring and Intelligence Services came onto her radar.
Bohlander started out with a free trial of Fullintel’s media monitoring and intelligence services after the recommendation of a peer.
- Requests routed through two agency layers
- Unformatted spreadsheets & Word docs
- Manual removal of irrelevant mentions
- ~3 extra hours/week fixing reports
- Direct, responsive Fullintel team
- Professional, actionable intelligence reports
- Manual scouring keeps coverage relevant
- Zero rework — reports arrive ready to use
What attracted Lindsay to the Fullintel offering was demonstrated in her initial interactions with their sales and customer success team. Every single question or challenge she raised was met with a definitive “Yes, we can help you there”. She made it clear she was looking for a media monitoring and research partner that would make her life easier, and appease her senior leadership team.
“It was their manual scouring of the internet and social media posts, in addition to the traditional monitoring results consolidation, to make sure we didn’t miss a beat that really got my attention. It was clear that Fullintel was going to be an efficient and cost-effective choice for me,” she said.
When asked as to why she chose to work with Fullintel, Bohlander was confident with her response. “I was comfortable with the knowledge that Fullintel had the media analysis expertise I could leverage should I wish to expand my engagement with them – which I promptly did,” said Bohlander as she described why she chose to work with Fullintel.
The Deliverables
Fullintel primarily analyzes online news coverage to map the impact of Genesys and its competitors across global regions and languages — delivered as weekly, monthly, and quarterly analysis reports built from both quantitative and qualitative techniques.
Quantitative analysis
- Coverage trend, key messages & key topics
- Share of tier-one coverage via MIS indicators
- Month-over-month competitive benchmarking
- Average MIS: Genesys vs. competitors
- Coverage reach across media channels
Qualitative analysis
- Sentiment toward Genesys and competitors
- Top topics discussed and sentiment
- Industry news & senior leadership analysis
- Regional analysis by sentiment, MIS, reach, volume
Fullintel also provides one-off, ad-hoc reports — such as coverage tied to the company's Scuderia Ferrari Formula One sponsorship.
The Result
Prior to engaging Fullintel, Bohlander had been paying her PR agency to conduct her media monitoring and reporting. They had been producing poor media monitoring coverage summaries and unprofessional documents that were not suitable for sharing. They were visually un-appealing and lacked any actionable media intelligence.
Since switching to Fullintel for all of Shionogi North America’s media monitoring and reporting requirements, Bohlander has recouped the 3 hours per week she had been spending optimizing the media intelligence reports she had been receiving. Fullintel was able to provide Bohlander with the intelligence and insight that she required, far more cost effectively, by leveraging their team of media analyst experts who worked round the clock to ensure her reports met every expectation.
Today the data Fullintel delivers is trusted enough that the executive team uses it to inform not just communications strategy, but broader business decisions across global regions.
Now that Fullintel is doing my monitoring and analysis, I’m saving close to $30,000 annually which is incredible considering the work quality and efficiency gains I’m also receiving.Lindsay Bohlander, Director of Advocacy and PR, Shionogi North America
Make your media data a strategic input.
Let Fullintel be your managed-services partner for media monitoring and reporting. Book a 30-minute, interactive demo to see it on your own coverage.
Shionogi shaves 50% from its media monitoring costs after switching to Fullintel
The Client
Shionogi Inc. is the U.S. based subsidiary of Shionogi & Co., Ltd., a Japanese pharmaceutical company with a 139-year history discovering and developing innovative therapies. Today Shionogi continues this focus on the development and commercialization of high quality medicines that protect the health and well-being of the patients they serve. The company currently markets products in several therapeutic areas including anti-infectives, pain and cardiovascular diseases.
The Challenge
Lindsay Bohlander, Director of Advocacy and PR at Shionogi, runs the regional PR office for Shionogi with limited resources and great efficiency. Furthermore, Shionogi generates an incredible volume of coverage for its consumer pharmaceuticals like Claritin, Rosuvastatin and Nitrazepam, creating a considerable workload for the one-person PR department.
As a regulated industry, it’s vital that Bohlander and her executive team stay abreast of emerging issues and trends that may have a negative, or positive, impact on her consumers or their products. It’s also important for Shionogi that employees understand the issues impacting or surrounding the development of medicines, for it increases their engagement and satisfaction on the job when they truly care and understand the causes they are supporting.
Shionogi had an established relationship with a US-based PR firm with whom they were spending a significant sum of money to also handle their media monitoring and reporting. However, over time, Bohlander was becoming increasingly skeptical of the value being delivered. In particular her concerns were around:
- Delayed responsiveness - Change requests or keyword adjustments would have to pass through two layers before completed, resulting in huge lag times
- Unattractive, dull reports - Unformatted, unattractive spreadsheets or word docs which were ‘archaic’, and displeased senior management
- Irrelevant content always had to be removed - There would be countless hours spent sifting through irrelevant brand mentions
- Reports always required extra work - Reports would always require extra analysis, where overlooked topics of interest would need to be added and the layout edited - taking up to an extra 3 hours per week of her time
In August of 2017, Bohlander was in the process of actively researching new vendors to replace her PR agency when Fullintel’s Media Monitoring and Intelligence Services came onto her radar.
“With our previous PR agency, it was like we were in the prehistoric age of media monitoring – unformatted, ugly Word docs that failed to offer the insight we needed to stay ahead of our stakeholders. ”
The Solution
Bohlander started out with a free trial of Fullintel’s media monitoring and intelligence services after the recommendation of a peer.
What attracted Lindsay to the Fullintel offering was demonstrated in her initial interactions with their sales and customer success team. Every single question or challenge she raised was met with a definitive “Yes, we can help you there”. She made it clear she was looking for a media monitoring and research partner that would make her life easier, and appease her senior leadership team.
“It was their manual scouring of the internet and social media posts, in addition to the traditional monitoring results consolidation, to make sure we didn’t miss a beat that really got my attention. It was clear that Fullintel was going to be an efficient and cost-effective choice for me,” she said.
When asked as to why she chose to work with Fullintel, Bohlander was confident with her response. “I was comfortable with the knowledge that Fullintel had the media analysis expertise I could leverage should I wish to expand my engagement with them – which I promptly did,” said Bohlander as she described why she chose to work with Fullintel.
“With our previous PR agency, it was like we were in the prehistoric age of media monitoring – unformatted, ugly Word docs that failed to offer the insight we needed to stay ahead of our stakeholders. ”
The Result
Prior to engaging Fullintel, Bohlander had been paying her PR agency to conduct her media monitoring and reporting. They had been producing poor media monitoring coverage summaries and unprofessional documents that were not suitable for sharing. They were visually un-appealing and lacked any actionable media intelligence.
Since switching to Fullintel for all of Shionogi North America’s media monitoring and reporting requirements, Bohlander has recouped the 3 hours per week she had been spending optimizing the media intelligence reports she had been receiving. Fullintel was able to provide Bohlander with the intelligence and insight that she required, far more cost effectively, by leveraging their team of media analyst experts who worked round the clock to ensure her reports met every expectation.
“Now that Fullintel is doing my monitoring and analysis, I’m saving close to $30,000 annually which is incredible considering the work quality and efficiency gains I’m also receiving.”
Let Fullintel be your managed services partner for media monitoring and reporting. Request a 30 minute, interactive demo to learn more.