Privacy Policy

1. Introduction

Fullintel, LLC and Fullintel Canada Inc. (collectively, “Fullintel,” “we,” “our,” or “us”) are committed to protecting the privacy and security of personal information entrusted to us by our customers, website visitors, business partners, and users of our services.

This Privacy Policy describes how Fullintel collects, uses, discloses, stores, and protects personal information when you access our websites, products, services, and applications, including the Fullintel Hub platform, Daily News Briefs, Strategic Media Analysis services, Situation Monitoring services, and related offerings (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Visitors to Fullintel websites;
• Prospective customers and business contacts;
• Users of the Fullintel Hub platform;
• Subscribers to Fullintel services;
• Participants in webinars, events, surveys, and marketing programs;
• Individuals who communicate with Fullintel through email, forms, or customer support channels.

This Privacy Policy does not apply to third-party websites, products, or services that may be linked from our Services.

3. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Job title
• Employer or organization name
• Business email address
• Business telephone number
• Mailing address
• Account credentials
• Communications with Fullintel
• Information submitted through forms, surveys, webinars, or event registrations

Information Collected Automatically

When you visit our websites or use our Services, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Access dates and times
• Referring URLs
• Pages viewed
• User activity within the Services
• Authentication and security logs

Customer Service Data

As part of delivering our Services, we may process:

• Monitoring topics and keywords
• Search queries
• Configuration settings
• User preferences
• Uploaded files and content provided by customers
• Communications and support requests

Publicly Available Information

Fullintel’s services primarily analyze publicly available media content, publicly accessible online content, and information licensed from authorized third-party content providers.

4. How We Use Information

We may use information to:

• Provide, operate, and maintain our Services;
• Deliver Daily News Briefs, media monitoring, narrative intelligence, and analytical services;
• Authenticate users and manage accounts;
• Respond to inquiries and provide customer support;
• Improve and develop products and services;
• Monitor performance, security, and reliability;
• Detect and prevent fraud, misuse, or unauthorized access;
• Comply with legal and regulatory obligations;
• Communicate with customers and prospective customers;
• Send marketing communications where permitted by law.

5. Marketing Communications

If you request information, download content, register for events, attend webinars, subscribe to updates, or otherwise provide your contact information, Fullintel may send you marketing communications regarding our products, services, events, and industry insights.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

6. Artificial Intelligence and Automated Processing

Fullintel uses artificial intelligence, machine learning, and automation technologies to assist in media monitoring, content classification, summarization, narrative detection, relevance scoring, analytics, and related workflows.

Where appropriate, AI-generated outputs may be reviewed, supplemented, validated, or modified by Fullintel analysts prior to delivery to customers.

Fullintel utilizes enterprise-grade AI services, including Microsoft Azure OpenAI and other approved providers that may be introduced from time to time.

Customer information submitted to these enterprise AI services is not used to train public or shared AI models.

Fullintel does not use customer data to train publicly available artificial intelligence systems.

7. How We Share Information

Fullintel does not sell personal information.

We may share information with:

Service Providers

Trusted service providers that support our operations, including providers of:

• Cloud hosting
• Customer relationship management
• Email delivery
• Analytics
• Security monitoring
• Customer support
• Artificial intelligence services

Affiliates

Fullintel, LLC and Fullintel Canada Inc. may share information as necessary to operate the Services and support customers.

Legal Requirements

We may disclose information when required to:

• Comply with applicable law;
• Respond to legal process;
• Protect the rights, property, or safety of Fullintel, our customers, or others;
• Enforce contractual obligations.

Business Transactions

Information may be transferred in connection with a merger, acquisition, financing, reorganization, or sale of assets.

8. International Data Transfers

Fullintel operates internationally and may transfer information between jurisdictions where Fullintel and its service providers operate.

Customer and personal information may be processed and stored in the United States.

Where required by applicable law, Fullintel will implement appropriate safeguards for international data transfers.

9. Data Retention

Fullintel retains personal information only for as long as necessary to:

• Provide the Services;
• Maintain customer accounts;
• Fulfill contractual obligations;
• Resolve disputes;
• Enforce agreements;
• Comply with legal and regulatory requirements.

Customer account information is generally retained while the customer relationship remains active and thereafter for a period reasonably necessary to satisfy legal, operational, and business requirements.

10. Security

Fullintel maintains administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards include:

• Access controls and authentication procedures;
• Encryption of data in transit;
• Security monitoring and logging;
• Employee confidentiality obligations;
• Vendor security assessments;
• Incident response procedures.

Fullintel maintains SOC 2 Type II compliance and regularly evaluates its security controls and practices.

While no method of transmission or storage is completely secure, Fullintel takes reasonable measures designed to protect information under its control.

11. Your Privacy Rights

Subject to applicable law, individuals may have the right to:

• Access personal information;
• Correct inaccurate information;
• Request deletion of personal information;
• Withdraw consent where processing is based on consent;
• Request information regarding how personal information is processed;
• Object to certain processing activities.

To exercise these rights, please contact us using the information provided below.

We may need to verify your identity before responding to certain requests.

12. Third-Party Services

Our Services may contain links to third-party websites or services.

Fullintel is not responsible for the privacy practices or content of third-party websites, products, or services. We encourage users to review the privacy policies of those third parties.

13. Children’s Privacy

Fullintel’s Services are intended for business and professional use and are not directed toward individuals under the age of 18.

We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

Fullintel may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technologies, or Services.

Any updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Services following the posting of changes constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions regarding this Privacy Policy or Fullintel’s privacy practices, please contact:

Legal Department

Fullintel, LLC
60 Thoreau Street, Suite 294
Concord, MA 01742
United States

E-Mail: legal@fullintel.com
Phone: (781) 281-9760

16. Privacy Statement Changes

Our Privacy Statement may change at any time. If our information practices change in a significant way, we will post the policy changes here. This Privacy Statement was last updated on June 9, 2026.